The press secretary of the airport Yevgeny Kuznetsov told about this to Interfax.
The flight SU1200 was flying from Moscow to Perm.
"When taking off from the Sheremetyevo airport, the aircraft refused to heat one of the compartments. After that, he made several circles over Moscow, and the aircraft commander decided to continue the flight to fix the malfunction at Perm airport," Kuznetsov said, adding that the plane had already eliminated the malfunction with passengers are preparing for a scheduled departure.
It should be recalled that a petition recently appeared on the site chahge.org called “Aeroflot, return our money! We do not need vouchers!”
The author of the appeal is indignant that during the epidemic, when many people are left without a livelihood, Aeroflot does not compensate for canceled tickets with money, but with vouchers, while travel agencies freeze payment on deposit.
A recent NI publication cites numerous passenger complaints about Aeroflot Airlines, which refuses to refund money for tickets canceled on its own initiative flights contrary to the terms of the client agreement.
At the same time, the Russian aviation industry was recognized as the victim by the authorities and 23 billion rubles were allocated to support it during the coronavirus epidemic. Of these, one third of the funds - 7.89 billion rubles - are received by three companies of the Aeroflot group - Aeroflot PJSC, Avikompaniya Rossiya JSC and Avrora Airlines.
Let us also recall that carriers, including airlines, began to lobby for the replacement of the refund for tickets with certificates with a face value corresponding to the amount of the paid freight charge, with the onset of the pandemic in Russia. Aeroflot initiated the process. On May 22, the State Duma approved the bill introduced by the government and legalized the right of carriers in emergency situations, emergency situations and under high alert to unilaterally amend the terms of the contract of carriage with the passenger or refuse to fulfill it and compensate for the cost of the ticket.
According to NI, the most popular Russian services for airline passengers Air.Inform and the Vinsky Forum are filled with negative reviews from Aeroflot customers because of the inability to obtain compensation for ticket costs.