"Without an e-mail one even can not be buried..." Many Russians were left out of the digital world

The well-known journalist Tatyana Malkina raised a very urgent problem in her publication. This problem concerns a large group of Russian citizens who, in connection with the rapid development of technologies, were actually affected in their civil rights:

“Those who will never cope with government services, mos.ru, electronic medical records, cuars, smart savings bank, parking, tablet, smartphone, but simply cannot cope with SMS.

I know a lot of such people. Not all of them are tender 84, like my mother, who, unfortunately, has been lost for modern technologies for a long time and is hopeless. There are significantly younger Russians for whom it is an irresistible challenge to simply use a smartphone.

All of them simply have no place in our new, technologically advanced digital life.

A week ago, at the Athens airport, I watched one such woman. She was generally a young woman - 60+. How bad everything is, I realized only when she reached the tables at Sheremetyevo, where some unintelligible people without faces demanded the presentation of an antique test. The aunt handed them the well-known blue and white paper of the vaccination certificate, but the man immediately rejected the piece of paper - it is required strictly electronically, submit your cewar.

The aunt did not understand at all what it was about. And when she understood, she went straight into a howl. Fortunately, a sweet girl, a neighbor on the plane, took over her informal patronage. She began to console her aunt and suggest different ways to solve the problem. Word by word it turned out that the poor man does not have a public service account, does not have a computer, does not have a smartphone, does not have e-mail, does not have anything like that, and as if he cannot leave the border strip to his homeland without all this ...

How she was wailing... And all the time she repeated in tears:

“But I have a Moscow residence permit! I have a residence permit!" And the indistinct peasant muttered something to her and threw up his hands in the negative. And she splashed her own (trunks - on the floor) and sobbed: “What services? Where can I get this one now ??? !!! ".

I don't know how it ended, I suspect that an indistinct faceless man let her through with a paper certificate. I could hardly help her, for myself meeting with government services is a difficult test every time ...

But it doesn’t get out of my head. With this cry "Where can I get this one now ?!" I don’t know where to get her your money. In my opinion, she's too late to rush. Well, if there are advanced relatives, they will supply her with money, of course, but she is unlikely to cope with it. I know a few people who have both you and I have, and passwords are written in plump notebooks (and also attached to the refrigerator), but the stone flower does not come out ...

I have not seen a word about this problem anywhere in the field of public discussions. In general, I have a feeling that, in principle, no one thinks and will not think about such people who, for whatever reason, cannot cope with the digital world.

And then - they are already completely meaningless passengers, there is no point in checking them in for the flight, I understand.

This is no place for old men..."

This post caused an expectedly lively discussion, and, as it turned out, there are a lot of such people even on advanced Facebook:

- They expect me to come to their historical homeland every time, because without me, neither my father, nor my mother, nor my grandmothers are able to apply for a passport, receive documents from all personal taxpayers' offices, and so on, and so on, and so on. Further. Moreover, I myself do not manage to win the system the first time: either the passport is somehow not scanned, then "everything is broken, wait", now I am waiting for when I will be able to "fence" the system and get a certificate that that I have no administrative offenses related to drug use (a certificate is required for an employee of an educational organization) ...

- I saw a very elderly couple in the MFC, whom the young employee explained to them about mail and SMS, but they could not understand what it was. Recently technical support refused to serve me until at home, next to someone young. They said and hung up the phone.

- This person is me. Recently I just wrote about how I got into a fight with the young master of life - “learn to use your personal account!” A very important problem, yes, Tanya. No one ever talks about it, does not think and will not think. This is no place for old men.

- Many enterprises providing housing and communal services are trying to switch to electronic invoices. But even 70-year-olds, many do not have e-mails, smartphones, computers, etc. and are able to pay only on paper bills through a trip to the bank. I have one such friend. And the mother is 80+, she has no cell phone, and even a card. And she doesn't need...

To which the author wittily replied:

- And I am the same. Another question is that it can already be difficult to get to the churchyard without yamyl.

Many readers reported that in civilized countries digital literacy courses are being created at libraries and other public institutions. Moreover, such attempts are also being made in Russia. However, for example, driving an old man to a lesson on a slippery winter street is very dangerous: usually, elderly people try once again not to leave the house at such a time. And there is no need to talk about villages, villages and small towns of a huge country. So the problem of infringement of the rights of elderly Russians really exists, and it is more serious than it seems at first glance.